ALTCOINS GUARANTEE: Our commitment to you
In recent years, the crypto market in Bulgaria has been growing at a speed we haven’t seen before. More and more people are buying, selling, and using crypto every single day. But with growth comes something else — the need for trust.
In a world where exchanges and banks block transfers, fail to deliver on promises, or leave users to figure things out alone, we decided to do the exact opposite.
Introducing: THE ALTCOINS GUARANTEE
Our simple but powerful commitment:
✅ If we mislead you;
✅ If we delay you without a valid reason;
✅ If we provide incorrect information;
✅ If we promise something and don’t deliver;
✅ If you do not receive the service the way you should.
…we refund the fee you paid.
No paperwork.
No fine print.
Because when you handle people’s money, assets, and trust — there is no “maybe next time.”
Why are we doing this?
Because we want to raise the standard.
To show what a quality crypto service in Bulgaria should look like.
To prove that trust is not asked for, and not granted by default — it is earned.
And not all platforms are the same.
The ALTCOINS GUARANTEE is not just a promise. It is:
✅ The new standard of service
We don’t operate a random call center abroad.
We are here — with real people, on the ground.
Our office is right next to you. Anyone can visit us, meet us, talk to us.
We understand your needs, speak your language, and know exactly how the local system works.
Because we are the ones who built it — and continue to develop it.
✅ A commitment no one else in the sector makes
Promising quality is easy.
Guaranteeing it financially requires confidence in your processes and your team.
How does the ALTCOINS GUARANTEE work?
- You receive a service from our team — purchase, sale, consultation, verification, top-up, etc.
- If something was not right — you tell us.
- We review the case.
- If the mistake is on our side, we refund your fee via the same method it was paid.
Fast.
Transparent.
Fair.
Who is the guarantee for?
For every client — new, long-time, business, individual, miner, trader, beginner, or advanced.
If you trusted us, we take responsibility to honor that trust.
What do you gain?
✅ Peace of mind
✅ Transparency
✅ Professional treatment
✅ Confidence that your money is protected
✅ Assurance that you are working with a platform that stands behind its words
Which services does it apply to?
- buying crypto with fiat
- selling crypto for fiat
- crypto-to-crypto exchange
- consultations
- orders through the online shop
The guarantee does not apply to issues caused by third-party financial partners who collect and process payments on our behalf. Their internal processes are outside our control, which is why we cannot guarantee 100% consistency in those cases.
Altcoins.bg has been a guarantee of quality since 2017, confirmed by every one of our customers. This guarantee — once unofficial — is now official.
THE ALTCOINS GUARANTEE is our way of saying:
“Trust is not a bonus. It is the foundation.”
And that is why, whenever something goes wrong, our first job is to fix it — not to make excuses.
