Upon the entry into force of these General Terms and Conditions, the User is obligated to comply with all rights and obligations arising from them, as well as all other requirements regulated by the legislation of the Republic of Bulgaria and international legislation, even in cases where these requirements are not explicitly mentioned in the General Terms. Altcoins.bg reserves the right to make changes and update these terms at any time without being obligated to notify Users in advance. It is the Users’ responsibility to stay informed about any changes made to the General Terms.

SALES CONDITIONS

To purchase a product and/or service from our Site, you must:

- Be at least eighteen (18) years old

- Have a permanent address in Bulgaria

- Have accurately completed the electronic registration form

- Have agreed to these Terms of Use

- Provide an accurate and valid phone number and delivery address

- Ensure access and the possibility to receive the product

 

The price is valid for the day of the order, in accordance with Article 52, Paragraph 1, Item 8 of the Consumer Protection Act. All prices comply with Article 52, Paragraph 1, Item 3 of the Consumer Protection Act.

The Altcoins.bg store uses the original specifications of the primary models provided by manufacturers and delivers the model numbers specified by them. If a manufacturer decides to change a characteristic of a model at a later stage, the Altcoins.bg store is not responsible for this change and is not obligated to replace the respective device. Such changes are usually minimal, not indicated on the packaging, and we have no way of knowing about them, as the responsibility lies with the manufacturer. By purchasing a device from our store, you agree to these conditions.

The Altcoins.bg online store is owned by Landix EOOD, with its registered office at 2 Ivan Rilski St., Varna, and management address at 56 Tihomir St., Varna, UIC 205491943, managed by Rostislav Petrov Totev.

Prices, Payments, Deliveries

- The Altcoins.bg store is managed by Landix EOOD, with its registered office at 2 Ivan Rilski St., Varna, and management address at 56 Tihomir St., Varna, UIC 205491943, managed by Rostislav Petrov Totev.

- You can purchase your selected product from our store and pay using bonus points or by bank transfer.

- If you choose delivery to your address, you will pay the order amount to our courier (we use Econt as a subcontractor with the cash-on-delivery service, in which case delivery is at your expense).

- Delivery is free for orders exceeding 500 BGN.

- Deliveries are carried out and fulfilled within the same week following the order.

- For cash-on-delivery, a receipt for the product will be issued by the courier company, which you can attach to the warranty card or invoice if you requested one. Delivery costs are calculated based on the tariff plans of the courier companies (Econt, Speedy). The product’s price determines the delivery cost due to the cash-on-delivery fee charged by the courier. For example: Delivery to Plovdiv to a courier office for a device worth 200 BGN costs 3.53 BGN + cash-on-delivery fee (1.2% of the device’s value, in this case 2.40 BGN), totaling 5.93 BGN. This is an example, and actual costs may vary depending on the current prices and conditions of the courier companies.

- Delivery to an address by a courier company significantly increases the service cost.

- All prices on the site are final, listed in Bulgarian lev, and valid only at the time of publication. The Altcoins.bg store reserves the right to change prices at any time based on factors influencing their adjustment.

- When purchasing a product from the online store, a warranty is issued by Altcoins.bg.

- Dear customers, under Article 113, Paragraph 4 of the VAT Act, an invoice can be issued no later than five days after the issuance of the receipt within the calendar month.

- The prices of all products (accessories, flash drives, etc.) on the site are final, including VAT. A receipt is issued upon purchase, and a tax invoice can be provided upon the customer’s request.

- Product prices remain the same whether ordered online or purchased in-store.

 

Warranty and Warranty Conditions

All devices offered by the Altcoins.bg store are serviced at the authorized service centers of the brands’ official representatives and come with a 24-month warranty.

When equipment or other electronics are purchased by a legal entity (company), the warranty is 12 months.

- The warranty covers all factory defects and those arising during use in the software and hardware. The warranty does not apply to accessories such as data cables, adapters, and similar items.

- Conditions under which the warranty is voided:

- Damage to the integrity, erasure, or absence of the manufacturer’s label or warranty sticker on the devices.

- All cases of damage caused by improper use, dropping, impact, liquid exposure, attempts at repair, or software intervention by unauthorized persons.

 

- The Altcoins.bg store uses the original specifications of the primary models provided by manufacturers and delivers the models with serial numbers specified by them. If a manufacturer decides to change a characteristic of a model at a later stage, the Altcoins.bg store is not responsible for this change and is not obligated to replace the respective device. Such changes are usually minimal, not indicated on the packaging, and we have no way of knowing about them, as the responsibility lies with the manufacturer. By purchasing a device from our store, you agree to these conditions.

- The timeframe for resolving a defect is 30 working days or as specified by the manufacturer.

- For warranty claims, bring the proof of purchase issued by us.

 

Pursuant to Article 50 of the Consumer Protection Act, within 14 working days, the customer has the right to return the product as described in Articles 47 to 52, Paragraph 1, Item 7 of the Consumer Protection Act, without owing compensation or penalties and without stating a reason for withdrawing from the contract, by completing a withdrawal form (contact us at support@altcoins.bg (mailto:support@altcoins.bg) for the form).

Please note that the product must not be damaged, opened, used, or have compromised packaging! If any of these conditions are violated, the customer is not entitled to return the product, and in such cases, they will not receive a full refund of the paid amount. The refund will be reduced by a percentage at the seller’s discretion, in accordance with Article 55, Paragraph 4 of the Consumer Protection Act.

When purchasing a software product such as a cryptocurrency hardware wallet, the user is not entitled to return the product if it has been unpacked. Cryptocurrency wallets are vulnerable software products, and a compromised package could indicate tampering, which may harm a potential subsequent buyer. By ordering an electronic cryptocurrency wallet, the user agrees to the general terms, including that claims are only valid for defects covered by the warranty conditions, and withdrawal from the purchase is possible only if the packaging remains intact.

Regardless of this commercial warranty, the seller is liable under Articles 112–115 of the Consumer Protection Act and under the conditions specified in these provisions:

Article 112.

(1) In case of non-compliance of the consumer product with the sales contract, the consumer has the right to file a claim, requesting the seller to bring the product into compliance with the contract. In this case, the consumer may choose between repairing the product or replacing it with a new one, unless this is impossible or the chosen remedy is disproportionate compared to the other.

(2) A remedy is considered disproportionate if it imposes costs on the seller that are unreasonable compared to the other remedy, taking into account:  

1. The value of the consumer product if there were no non-compliance;  

2. The significance of the non-compliance;  

3. The possibility of offering the consumer another remedy that does not cause significant inconvenience.

 

Article 113.

(1) (New - SG, Issue 18 of 2011) When the consumer product does not comply with the sales contract, the seller is obligated to bring it into compliance with the contract.

(2) (Previous Paragraph 1 - SG, Issue 18 of 2011) Bringing the consumer product into compliance with the sales contract must be done within one month from the filing of the claim by the consumer.

(3) (Previous Paragraph 2, amended - SG, Issue 18 of 2011) After the expiration of the period in Paragraph 2, the consumer has the right to terminate the contract and have the paid amount refunded or request a reduction in the price of the consumer product pursuant to Article 114.

(4) (Previous Paragraph 3 - SG, Issue 18 of 2011) Bringing the consumer product into compliance with the sales contract is free for the consumer. They do not owe costs for shipping the product or for materials and labor related to its repair and should not incur significant inconvenience.

(5) (Previous Paragraph 4 - SG, Issue 18 of 2011) The consumer may also claim compensation for damages suffered due to the non-compliance.

Article 114.

(1) In case of non-compliance of the consumer product with the sales contract and if the consumer is not satisfied with the resolution of the claim under Article 113, they have the right to choose one of the following options:  

1. Terminate the contract and have the paid amount refunded;  

2. Reduce the price.

(2) The consumer cannot claim a refund of the paid amount or a price reduction if the seller agrees to replace the consumer product with a new one or repair it within one month from the filing of the claim.

(3) (New - SG, Issue 61 of 2014, effective from 25.07.2014) The seller is obligated to satisfy a request to terminate the contract and refund the amount paid by the consumer if, after addressing three consumer claims through repairs of the same product within the warranty period under Article 115, a subsequent non-compliance with the sales contract arises.

(4) (Previous Paragraph 3 - SG, Issue 61 of 2014, effective from 25.07.2014) The consumer cannot claim termination of the contract if the non-compliance of the consumer product with the contract is minor.

 

Article 115.

(1) The consumer may exercise their rights under this section within two years from the delivery of the consumer product.

(2) The period under Paragraph 1 is suspended during the time needed for repair or replacement of the consumer product or for reaching an agreement between the seller and the consumer to resolve the dispute.

(3) Exercising the consumer’s right under Paragraph 1 is not subject to any other claim filing deadline other than the one in Paragraph 1.

Article 181.

(1) (Amended - SG, Issue 18 of 2011) Complaints, reports, and suggestions resubmitted on an issue that has already been resolved are not considered unless they relate to the execution of the decision or are based on new facts and circumstances.

(2) (Amended - SG, Issue 18 of 2011) Complaints, reports, and suggestions that are not considered are returned to the sender with the reasons for this. For all laws and provisions, see the Consumer Protection Commission website.

Conditions for Returning a Purchased Product

- Appendix No. 6 of the Consumer Protection Act, pursuant to Article 47, Paragraph 1, Item 8 and Article 52, Paragraphs 2 and 4

Standard form for exercising the right to withdraw from the contract:

(Fill out and send this form only if you wish to withdraw from the contract)

– To (the merchant’s name, geographical address, and, where applicable, fax number and email address are filled in by the merchant):

– I/we hereby notify* that I/we withdraw* from the contract concluded by me/us* for the purchase of the following goods*/for the provision of the following service*

– Ordered on*/received on*

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if this form is on paper)

– Date

Disclaimers

The Altcoins.bg online store is not responsible for incorrectly provided contact and delivery information.  

 

The Altcoins.bg online store is not responsible for the security of resold products purchased from the Supplier and provided to third parties by the Client.  

 

The warranty period for Ledger and Trezor hardware wallets is 24 months for individuals and 12 months for legal entities. The timeframe for resolving warranty issues is 30 calendar days, and the warranty period is paused while the device is at the Altcoins.bg service center.  

 

The warranty does not apply:

4.1 In cases of improper operation of the device or modifications made to it.

4.2 If the client attempts (or through third parties) to fix the issue/damage themselves.

4.3 For damages caused by natural disasters or the electrical grid.